InvisiMax - Accessing The Speed of Life

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[ Service ]

Is a contract required?

No. InvisiMax does not require long term contractual commitments to use our service. You will be required to sign a ’Customer Agreement' which is an explanation of the terms of the service.

Is the connection always on?

Yes. No more dialing in or entering passwords. Click on your browser and you are on.

How can I sign-up for InvisiMax?

To get the number for our LOCAL area salesperson or have them contact you:
Call Customer Service Line at 1-866-745-6030
E-mail us at support@invisimax.com to request a sales call.

What if I have questions?

Call our Customer Service Line at 1-866-745-6030
Monday thrue Friday - 7:00 a.m. to 6:00 p.m.
You will receive fast, friendly, knowledgeable assistance
E-mail us at support@invisimax.com

Do I need a phone line?

No. InvisiMax does not use phone lines.

Am I billed extra for staying on all the time?

No. You have unlimited connection time.

How much does the InvisiMax service cost?

Residential Connectivity
Business Connectivity

Is there an installation or activation charge?

A $149.00 installation fee for Max-Lite, $99.00 for all other packages. Plus a $29.00 activation fee for all packages applies. These costs will be added to your first monthly bill.

How Does this compare to DSL or cable modem?

InvisiMax wireless service provides comparable speeds to both DSL and cable modem.

How Fast is the InvisiMax high-speed wireless Internet access?

InvisiMax high-speed wireless internet access is UP TO 50 times faster than standard dial-up.

What data speed can I expect?

512k to 2Mb for download
512k to 2Mb for upload

To determine which speeds are available for each package see our Internet Connectivity section.

Will I be able to send pictures or other large files fast?

Yes. You will have just as fast upload speed as download speed.

What about service?

Excellent quick response
No menu phone systems with long queues
Unmatched technical support
Quality answers and guidance
Use our website for assistance

Do you filter spam/junk E-mail?

Yes. This is always a moving target as spammers find new and creative ways to send junk mail. InvisiMax is continually updating our software and e-mail servers to minimize the effects of this for the customer. InvisiMax offers personalized control settings that may be changed by the customer based on their need.

What about viruses?

InvisiMax scans all incoming and out going e-mails and their attachments for viruses - We scan all attachments and remove those viruses. You are notified in the e-mail that the attachment has been removed.

Can I check my e-mail from anywhere?

Yes. Use the invisiMax WebMail. You will be able to check e-mail from anywhere you have internet using even a dial-up connection.

How many e-mail addresses do I get?

Up to 10 e-mail addresses - setup different accounts per family member.

[ Installation ]

After I have signed up for the service, what is the next step?

InvisiMax technicians will then come to your house and perform the installation. The Installation Technician will locate the best signal which will tell us how high the antenna must be located and where the customer wants the interface unit located in the house. InvisiMax will only drill holes through the wall required for cable entry. If InvisiMax can use existing structures we will mount the antenna to it. If a mast is required, InvisiMax will install one for an extra fee. After the antenna is installed and interface unit connected, the technician will set up the customer's computer and make sure the unit is operating properly.

Can I do the installation myself?

A Professional Installation must be done by an InvisiMax technician.

How big is the cable from the antenna to the interface unit?

The cable is a small coax cable. It is not the same as the coax you use for your TV.

How big is the antenna?

There are a few different sizes offered depending on how strong the signal is at your residence. The smallest antenna is 6 inches x 6 inches. The largest is approximately 12 inches x 18 inches square. Both types are mounted on the roof or another external structure.

Is the installation process similar to that of DirecTV or Dish?

Yes. An Antenna will be mounted externally. Cable will be run from the exterior of the home to a box in the interior. The box will be connected to your computer. Differences: The antenna will not point to a satellite in the sky but to equipment placed atop a nearby water tower or local elevator. Rain snow and wind SHOULD NOT AFFECT YOUR SERVICE. If you are having performance issues please call customer service.

Will I need to be present during the installation?

Yes. You will need to be present during the entire installation process. You know your home better than we do.

How long does a standard installation take?

Approximately 4 hours. Time may be shorter or longer depending on the difficulty of cable installation.

Will I be charged extra for running wires?

Possibly. The technician will spend up to one half hour free of charge running wires inside the home. If additional wire has to be fished down more than one wall there will be fees charged for extra wire and extra time.

Will I need a NIC (Network Interface Card)?

Probably Not. Almost all computers purchased in the last four years come standard with NIC Cards. If your computer does not have one, our computer technicians stock the cards. NIC Cards are $25.00 installed and are added to your installation charges. These cards also retail for between $10.00 - $20.00 at local office supply/computer stores.

What does line of site mean?

This system needs a clear line of site from customer’s property to access point. Trees or buildings in the clear line of site will degrade quality signal reception.

What if my roof has cedar shingles?

Unfortunately, we are unable to install antennas directly on cedar shingles. However we may be able to install on other areas of the home or pole next to the home. The technician can go over these options during a site survey.

What if my roof has snow or ice on it?

Your installation will need to be delayed until the snow or ice has melted.

What other Fees are there?

Reconnect Fee for late payment - $35.00.
Service Calls – minimum of $35.00.
Account Activation Fee - $29.00 (For accounts that have been suspended by the customer)
E-mail Continuation After Disconnect - $20.00 annually per account.

How does the InvisiMax high-speed, wireless Internet access work?

InvisiMax utilizes fixed wireless technology which transmits data via wireless radio frequencies between the company's wireless access point located on a tall structure in the community, and a small antenna attached to a wireless radio at the customer's home or office. This technology, which uses no phone lines, provides Internet access that can be up to 20 times faster than conventional dial-up services. The service coverage area is generally 7 miles around each tower, and service requires line of sight to the tower.

What are the computer requirements to receive the InvisiMax high-speed wireless service?

Minimum requirements: Pentium 133 mhz or higher, Windows 98 SE or higher, 64mb RAM or higher, 100 mb free hard drive space
Recommended requirements: Pentium 233 mhz or higher, Windows 2000 or higher, 128 mb RAM or higher, 200 mb free hard drive space

How does InvisiMax high-speed wireless Internet access differ from standard dial-up?

Unlike dial-up you are "always on." That means there is no dialing, no waiting, and no need for a second phone line. There is also a dramatic difference in speed. Our wireless access is up to 20 times faster than dial-up.

What areas does InvisiMax serve?

Please check out our website under Coverage Map.

How do I log onto InvisiMax?

There is no “Log On” associated with the InvisiMax wireless Internet. You only need to open your Internet browser and you are online.

My Internet access seems slow. What can be the problem?

Several factors affect the speed of the wireless system:

1) Sometimes, heavy customer demand at peak times during the day and on weekends can slow down access.
2) In some cases, your PC needs to be reset to clear the cache memory.
3) You may have a virus
4) Is anyone at the residence music sharing?
5) InvisiMax antennas may have been blown off alignment due to high winds. In this event, we will work quickly to correct the misalignment.

I have forgotten my email password, how do I change it?

f you have forgotten your password you will need to call Customer Service. We will then reset your password on the server. Due to security reasons, we do not keep record of passwords. You can also setup a password hint in the options of our WebMail program that can be access on our web site.

Will InvisiMax supply e-mail addresses?

Yes. At the time of signup, we will need to know how many and what name each will be using. Maximum mailbox size is limited to a total of 50 MB per email address provided. After the user exceeds this limit they will no longer receive email until some of their mail is deleted. This will encourage good mailbox housekeeping. If you are in need of a larger mailbox size, please call our Customer Service Dept. there may be some different options that could meet your needs, such as using File Transfer Protocol (FTP).

How will I be billed for this service?

The monthly fee will appear on your InvisiMax bill. Your first bill will include the installation fee, activation fee, first months service and another other charges incurred during installation. The costs can be charged to your Visa or Mastercard credit card. You can view a pdf file of our billing policy .