IT – FAQ’s

Information Technology (I.T.) – FAQ’s

Q: What is a Managed Service Provider or an IT Services Provider?

A. A managed service provider (MSP) is a third-party contractor that delivers network-based services, applications and equipment to enterprises, residences or other service providers.

Q: Why Should you Care?

A. Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.

If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.

MSPs act as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock—freeing up your IT staff to focus on higher-value projects. By proactively monitoring and maintaining your systems, an MSP can help you avoid many technology problems in the first place. Should an issue occur, an experienced MSP can troubleshoot and resolve it more efficiently.

Unlike traditional outsourcing situations, where you surrender complete control of your IT assets, you decide what you want the service provider to take care of, and what you want to handle. You retain full visibility into the process and management of your systems. In addition, the MSP subscription model gives you more expense predictability than a consultant-type time and billing model.

Q: Can I really afford to pay for external managed IT support

A. Can you afford not to? The technology component of your business will continue to place a considerable amount of financial strain on your resources and negatively affect your bottom line. Over-extending key employees to manage this area of your business plus the costs associated with network downtime not only adds unnecessary risk to your business but will negatively affect your company’s profitability.

InvisiMax’s managed IT services offer cost-effective solutions with fixed prices that allow you to easily budget your annual IT costs. Our expert team employs the latest technology tools proven to significantly reduce the risks associated with in-house management and improve your company’s efficiencies resulting in greater profits for you and your business.

Q: I already have an employee looking after this area of my business on-site. How are InvisiMax’s services more cost-effective than this? 

A. In many cases, the employee chosen to oversee this area of a business has other obligations to the company as well. A key employee attempting to balance both responsibilities ends up not devoting adequate time to either role resulting in reduced productivity and a technology department that may be at risk.

InvisiMax’s fixed rate services allow you to accurately budget your annual IT costs and allow your employees to focus solely on their core competencies while leaving the technology component to the talented InvisiMax team.

Q: How do I ensure that my most sensitive information remains safe and secure with InvisiMax

A. InvisiMax has become a trusted technology partner with organizations spanning a variety of industries including healthcare, manufacturing, construction, government and transportation. Each of our employees understand the sensitive nature of the work they do and that the success and reputation of InvisiMax is directly related to the level of professional services we offer.

Q: How can I ensure that my issues will be handled in a time sensitive manner by InvisiMax? 

A. By employing the latest technology management tools available, many issues are identified, evaluated and rectified often before our clients are even made aware of them. Our talented team will evaluate individual situations carefully and determine the most effective and time focused course of action to ensure the least amount of inconvenience for our clients.