Service FAQ’s
Is a contract required?
No. InvisiMax does not require long term contractual commitments to use our service. You will be required to sign a ‘Customer Agreement‘ which is an explanation of the terms of the service.
Is the connection always on?
Yes. No more dialing in or entering passwords. Click on your browser and you are on.
How can I sign-up for InvisiMax?
To get the number for our LOCAL area salesperson or have them contact you:
Call Customer Service Line at 1-866-745-6030
E-mail us at support@invisimax.com to request a sales call.
What if I have questions?
Call our Customer Service Line at 1-866-745-6030
Monday thrue Friday – 7:00 a.m. to 6:00 p.m.
You will receive fast, friendly, knowledgeable assistance
E-mail us at support@invisimax.com
Do I need a phone line?
No. InvisiMax does not use phone lines.
Am I billed extra for staying on all the time?
No. You have unlimited connection time.
How much does the InvisiMax service cost?
Residential Connectivity
Business Connectivity
Is there an installation or activation charge?
There is a $49.00 installation fee for all packages. These costs will be added to your first monthly bill. There is only a $29.00 activation fee if you suspend service for a period of time and then reactivate it.
How Does this compare to DSL or cable modem?
InvisiMax wireless service provides comparable speeds to both DSL and cable modem, however our uploads are generally much faster!
How Fast is the InvisiMax high-speed wireless Internet access?
InvisiMax high-speed wireless internet access is UP TO 50 times faster than standard dial-up.
What data speed can I expect?
To determine which speeds are available for each package see our Internet Connectivity section.
Will I be able to send pictures or other large files fast?
Yes. You will have just as fast upload speed as download speed.
What about service?
- Excellent quick response
- No menu phone systems with long queues
- Unmatched technical support
- Quality answers and guidance
- Use our website for assistance
Do you filter spam/junk E-mail?
Yes. This is always a moving target as spammers find new and creative ways to send junk mail. InvisiMax is continually updating our software and e-mail servers to minimize the effects of this for the customer. InvisiMax offers personalized control settings that may be changed by the customer based on their need.
What about viruses?
InvisiMax scans all incoming and out going e-mails and their attachments for viruses – We scan all attachments and remove those viruses. You are notified in the e-mail that the attachment has been removed.
Can I check my e-mail from anywhere?
Yes. Use the invisiMax WebMail. You will be able to check e-mail from anywhere you have internet using even a dial-up connection.
How many e-mail addresses do I get?
Up to 10 e-mail addresses – setup different accounts per family member.
Can I pay for a year in advance and still suspend my account during the winter?
No. To take advantage of receiving one month of service free your service needs to be paid up front for all 11 months.